Gender differences in listening signals

June 9, 2015

Deborah Tannen, in her 1991 book You Just Don’t Understand: Women and Men in Conversation,* describes how easy it is for a speaker to get the wrong idea about a listener’s behaviour if the listener is of the opposite gender.

Referring to ‘A Cultural Approach to Male-Female Miscommunication’ (PDF), a 1982 paper by anthropologists Daniel Maltz and Ruth Borker, Tannen notes that women are more likely to ask questions and give more listening responses: using ‘little words like mhm, uh-uh, and yeah’ throughout someone else’s conversational turn to provide ‘a running feedback loop’.

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